SanDisk® Global Customer Support (Europe)

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Verify music file format

Clip Sport, Clip Sport Plus, Clip Sport Go, Clip Jam, Clip Zip, Clip Jam, Fuze+ and Connect players support AAC/M4A, DRM-free file formats from iTunes.

All other Sansa players (e.g. Fuze, Clip, Clip+, e200 series, c200 series) require converting AAC/M4A to MP3 format,  refer to the following articles:
- Converting AAC/ M4A files to MP3 using iTunes 8, 9 and 10
- Converting AAC or M4A files to MP3 using iTunes version 7

If files are already in the proper format, proceed to the steps below:

STEP 1 - Switch the USB mode on your Sansa player to MSC
NOTE: SanDisk Clip Sport, Sport Jam, Clip Sport Plus, Clip Voice and Clip Sport Go are MSC-only devices.

STEP 2 - Connect the Sansa player to the computer
Mac
1. Connect the Sansa player to the Mac computer.
2. On the desktop, double-click on the Sansa player that shows up.
3. Double-click on the Music folder.

Windows PC
1. Connect the Sansa player to the Windows PC
2. Click Start > Computer (Win XP users Start > My Computer).
3. The Sansa will be listed as a removable disk. Double-Click on the Removable Disk.
4. Double-click on the Music folder.


STEP 3 - Transfer music from iTunes to the Sansa player
1. Run iTunes.
2. Under Library, click Music.
3. Select List view.


4. Select a song you want to transfer to the Sansa player by clicking on it.

NOTE: To select multiple songs, hold down the COMMAND key while clicking on the songs you want transferred.

5. Drag and drop the selected songs to the Sansa player's Music folder.



WARNING: Do not disconnect the Sansa player while the songs are being transferred.

6. Disconnect the Sansa player after all the songs are transferred successfully.