SanDisk® Global Customer Support (Europe)
Error code 1003 or 1005 appears while updating the firmware using the Sansa Firmware Updater
Why do I get an "Error 1003" or "Error 1005" message when I try to use the Sansa Firmware Updater to update my Sansa player's firmware?
These error messages appear when the servers hosting the firmware does not have available connections and the request timed out before the server can respond. These errors typically occur during peak usage hours or if you're connected to the internet via dial-up connection.
SOLUTION 1 - Update the firmware manually.
1. Select your product below and use Method 2 (manual update) to update your Sansa player's firmware.
- Sansa Fuze
- Sansa Fuze+
- Sansa View
- Clip Zip / Clip+ / Clip's firmware
- Sanse e200 series
- Sansa c200 series
- Sansa Express
SOLUTION 2 - Try updating the firmware during non-peak hours.
SOLUTION 1 - Update the firmware manually.
1. Select your product below and use Method 2 (manual update) to update your Sansa player's firmware.
- Sansa Fuze
- Sansa Fuze+
- Sansa View
- Clip Zip / Clip+ / Clip's firmware
- Sanse e200 series
- Sansa c200 series
- Sansa Express
SOLUTION 2 - Try updating the firmware during non-peak hours.
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