SanDisk® Global Customer Support (Europe)
"MTP Device Cannot Start code 10" error message
I get an "MTP Device Cannot Start, error code 10" error message when I connect my Sansa player to a PC running Windows XP. What can I do?
1. Make sure you are logged in as an administrator
2. If connected, disconnect your player from the PC
3. Open your command prompt, click Start select Run
4. Type cmd then press Enter
5. Type the following after the prompt: Net localgroup Administrators localservice /add then press Enter
NOTE: A "The command completed successfully" message should appear.
6. Close the command prompt and reconnect the Sansa player.
2. If connected, disconnect your player from the PC
3. Open your command prompt, click Start select Run
4. Type cmd then press Enter
5. Type the following after the prompt: Net localgroup Administrators localservice /add then press Enter
NOTE: A "The command completed successfully" message should appear.
6. Close the command prompt and reconnect the Sansa player.
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