SanDisk® Global Customer Support (Europe)
iXpand not detected on iOS 10
My iXpand is not detected in my iOS device after updating to iOS 10.0.1/10.1.1. What do I do?
There might be an intermittent issue where iXpand devices may not be recognized by the iXpand app after updating to iOS 10.0.1/10.1.1. This issue may affect any iXpand device.
Solution
1. Power cycle (turn off and then back on) your iOS device
2. Reconnect iXpand, and the iXpand device should now be detected by the iXpand app
If the solution above did not solve the issue please see the full iXpand not detected article
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