SanDisk® Global Customer Support (Europe)
Sansa player not recognized by a Mac OS
Why can't my Sansa player in MTP mode be recognized on my Mac when I plug it in?
Although Mac OS is NOT a supported operating system, the Sansa player can still be recognized if the Sansa player is only plugged in MSC mode.
Mac computers do NOT support MTP
A Sansa player in MTP mode when plugged into a Mac computer will NOT be detected or recognized.
Mac computers supports Sansa players in MSC mode
Sansa players can only be recognized by a Mac if the USB mode on the Sansa player is set to Auto Detect or MSC.
NOTE: Sansa Clip Sport already operates in MSC mode.
See answer ID 207 for instructions on how to put your Sansa player in MSC mode.
See answer ID 1141 for instructions on transferring music to your Sansa player using iTunes on a Mac computer.
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