SanDisk® Global Customer Support (Europe)

Windows Media Player may be set to automatically sync with your Sansa.  

STEP 1 - Connect the Sansa player in MTP mode to the computer

STEP 2 - Open Windows Media Player
1. Click Start > Programs > Windows Media Player.
2. If you do not see Windows Media Player, click Start > Run, type WMPLAYER, then click OK.

STEP 3 - Edit the sync option of Windows Media Player

Windows Media Player version 10:
1. Click the Sync tab.

 
2. Click Set up Sync.


3. Click to clear the Synchronize device automatically box, then click OK.




Windows Media Player version 11:
1. Click the Sync tab.
 

2. On the left pane, navigate to the device.  It is usually the last device listed.


3. Right-click on the device and select Set up Sync.


4. Click to clear the Synchronize this device automatically box, then click Finish.
 

STEP 4 - Format the device

STEP 5 - Load your music files one more time