SanDisk® Global Customer Support (Europe)

How do I recover missing files or accidentally deleted files from my memory card or flash drive?

SanDisk warranty does NOT provide reimbursement for data recovery services. This is specifically stated in our warranty. The SanDisk warranty covers the product itself, but does NOT cover any damages due to data loss. It is recommended to make regular backups of all your data and pictures.

Disclaimer Notice: Use of Third-Party Software or Websites

For functional memory cards and flash drives
If your memory card or flash drive is still functional, you can try using a data recovery program. There is a high probability that your data can be recovered after you get an error while using the card, accidentally format it or delete files.

SanDisk recommends using RescuePro and RescuePro Deluxe. You can download a demo version of RescuePro and RescuePro Deluxe. These demo versions will show you what files can be recovered and provide a preview of the files for some common picture file types. The demo versions will require purchase of a license key to enable the feature to save the files. This is an excellent way to see if the program will work before you purchase.

RescuePro/RescuePro Deluxe for PC
RescuePro/RescuePro Deluxe for Mac

After you recover your data, you can reformat your memory card or flash drive and use it again.


For Non-functional memory cards and flash drives
If your memory card or flash drive is no longer functional or cannot be accessed by your computer, then you will need to send it to a data recovery company. They will attempt to recover data on your memory card or flash drive. SanDisk recommends LC Technologies for this. LC Technologies specializes in SanDisk products.

For customers in US, Canada and Europe, please refer to LC Technology Data Recovery for service description and current pricing.
For customers in Asia and Japan, please refer to Kroll Ontrack or DriveSavers for service description and current pricing.