SanDisk® Global Customer Support (Europe)
Obtaining an RMA may be quicker from the place of purchase. In case your device is not functioning within the store replacement period please contact them directly.
Please register your product using our online registration to obtain your RMA quickly.
STEP 1 - Your device is NOT functioning
If your device is not functioning, please contact our call centers via:
1. Chat
2. Phone
3. Email
STEP 2 - Customer Care representative will troubleshoot and determine eligibility of RMA
Our customer care representative will work with you to troubleshoot the device and determine the eligibility of RMA.
NOTE: Your device must be UNDER WARRANTY in order to qualify for a replacement.
STEP 3 - Register your product
Eligible or not, please register the product with our customer care representative by providing the following information. Alternatively, you can also register your product using our online registration.
1. Name
2. Email address (required for RMA approval)
3. Phone number
4. Ship to address (No P.O. boxes are accepted)
5. Product part number, color and capacity
6. Date of purchase (required for WARRANTY eligibility)
7. Place of purchase
8. Serial number of product
9. Proof of Purchase (may be required in certain cases)
STEP 4 - Customer care representative will submit RMA request for approval, if device is qualified for replacement
Our customer care representative will quickly submit a request for RMA approval after qualifying your device for replacement.
NOTE: Your RMA may be approved immediately, if you have contacted us via phone or chat. Standard RMA approval time is 24-48 business hours.
STEP 5 - Once RMA is approved
Upon approval of your RMA, you will receive an email with the approval information and the instructions to send* your product to our depot (which might not be on your own country).
STEP 6 - You will be notified by email
You will be notified by email once we ship your new device along with a UPS tracking number. You can track your package via www.ups.com and entering the tracking code.
NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.
To check your RMA status
If you know your RMA number, login to check your current RMA-status
* Note: depending on local requirements you might be required to send your product to our depot at own costs.
