SanDisk® Global Customer Support (Europe)
Sansa Connect player hangs, will not turn on or off
My Sansa Connect player hangs and will not turn on or off, how do I reset it?
Make sure your Sansa Connect player is charged and the HOLD switch is in the unlocked position. Press and hold the power button for 20 seconds, then release it. This will force the Sansa connect player to reset and restart.
If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.
With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.
However, all of your subscription settings and content will be removed from the device.
STEP 1 - Download and install the Sansa Connect No-Wifi Recovery Tool (.exe, 66MB)
STEP 2 - Put your Sansa Connect player in Recovery Mode
1. Press and hold the Power button for approximately 8 seconds to turn off the player.
2. While holding down the Right button, and Volume Up Button,
press-and-release the Power button. Keep holding the Right and Volume Up button. After a few seconds, the player will start and a Recovery Needed message will on the player's screen.
3. Connect the player to a PC.
4. A SanDisk Device Recovery dialog box will appear on your PC. Choose Recover Sansa Device and click OK.
5. Follow the steps in the SanDisk Device Recovery application.
If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.
With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.
However, all of your subscription settings and content will be removed from the device.
STEP 1 - Download and install the Sansa Connect No-Wifi Recovery Tool (.exe, 66MB)
STEP 2 - Put your Sansa Connect player in Recovery Mode
1. Press and hold the Power button for approximately 8 seconds to turn off the player.
2. While holding down the Right button, and Volume Up Button,
press-and-release the Power button. Keep holding the Right and Volume Up button. After a few seconds, the player will start and a Recovery Needed message will on the player's screen.
3. Connect the player to a PC.
4. A SanDisk Device Recovery dialog box will appear on your PC. Choose Recover Sansa Device and click OK.
5. Follow the steps in the SanDisk Device Recovery application.
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