SanDisk® Global Customer Support (Europe)

NOTE: Refer to the following article first to determine if there is a driver error which may cause the drive to NOT be detected. If there is no driver error, you can then check for any drive letter conflict problem.

Cruzer flash drive NOT detected by Windows PC

If the light is on/flashing on the flash drive but the removable drive does NOT show up under My Computer when plugged in, there might be a conflict between drive letters being used. Follow the steps below to resolve this issue.

STEP 1 - Take note of all existing drive letters on your PC
1. Double-click My Computer.
2. List all drive letters that are being used or existing.

STEP 2 - Go to Disk Management
a) Windows 8
b) Click on Start and Right click on Computer (My Computer for Windows XP), select Manage.
  


          
2. Under Storage, click Disk Management on the left pane.

  
STEP 3 - Re-assign a new drive letter to the flash drive.
1. On the right pane, locate the corresponding drives of your Cruzer
2. Right-click and select Change Drive Letter and Paths on the drive letter associated to the Cruzer flash drive. (in the sample image, it's Disk 1)


3. Click Change.


4. Select a drive letter that is NOT on the list of existing drive letters under Computer.


5. Click OK, and then click Yes.